Zomato Unveils Nugget: AI-Powered Chatbot for Autonomous Customer Support

🤖 Zomato Unveils Nugget: AI-Powered Chatbot for Autonomous Customer Support

Zomato has officially launched Nugget, an AI-powered, no-code customer support chatbot designed to provide seamless, automated assistance for businesses worldwide. The chatbot can be deployed without writing a single line of code, making it an accessible solution for companies of all sizes.

🔹 What is Nugget?

According to Deepinder Goyal, CEO of Eternal (Zomato’s parent company), Nugget is a low-cost, highly customizable AI-driven customer support platform. Built as an internal tool over the past three years, Nugget has already been handling 15 million+ customer interactions per month for Zomato, Blinkit, and Hyperpure.

🔹 Key Features of Nugget

• 🚀 No-Code Deployment: Businesses can integrate the chatbot without any coding knowledge.
• 🤖 AI-Powered Responses: Delivers intelligent and context-aware customer support.
• 💡 Highly Customizable: Adaptable to different industries and business needs.
• 🔄 Seamless Integration: Works with existing customer service platforms.
• 📊 Scalable Support: Manages millions of interactions without human intervention.

🌍 Opening Nugget to Global Businesses

Nugget is now being made available to businesses worldwide, and according to Goyal, 90% of companies who have seen its capabilities have already signed up. This move signifies Zomato’s expansion into AI-powered automation beyond the food delivery sector.

🔹 Why Businesses Are Choosing Nugget?

Feature	Business Benefit
🛠 No-Code Setup	Quick and easy deployment without engineering resources.
⚡ AI-Powered Learning	Continuously improves responses based on customer interactions.
💸 Cost-Effective	Reduces reliance on large customer support teams.
📈 Scalable	Handles high-volume queries effortlessly.
🔗 Seamless Integration	Connects with CRM and support platforms.

💡 How Does Nugget Compare to Other AI Chatbots?

Nugget enters a competitive market alongside AI customer support tools like ChatGPT-powered assistants, Google’s Bard AI, and Meta’s AI bots. However, Nugget’s **deep integration with Zomato’s ecosystem** gives it a unique advantage.

🔹 Nugget vs. Other AI Customer Support Tools

Feature	Nugget	ChatGPT (OpenAI)	Google Bard
🛠 No-Code Setup	✅ Yes	❌ No	❌ No
📊 Scalable for Enterprises	✅ Yes	✅ Yes	⚠️ Limited
🔗 Integration with CRMs	✅ Seamless	⚠️ API-based	⚠️ API-based
🔄 AI-Powered Self-Learning	✅ Yes	✅ Yes	✅ Yes

💬 What This Means for Zomato’s Future

The launch of Nugget aligns with Zomato’s broader strategy of leveraging AI to improve customer experiences. As the company expands into AI-powered automation, it is also opening opportunities for global businesses to **enhance their customer support capabilities.**

📌 Key Takeaways: Nugget by Zomato

• 🚀 AI-powered chatbot designed for customer support automation.
• 🛠 No-code setup for easy deployment.
• 📊 Handles over 15 million customer interactions per month.
• 💡 Now available to businesses worldwide.
• 🔗 Seamless integration with CRM platforms.

With Nugget, Zomato is redefining customer service automation, providing a **powerful AI-driven solution** for businesses worldwide. 🌎🤖